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MBG Express

TCIEXPRESS Limited is set to revolutionise express delivery with its groundbreaking initiative, the Money Back Guarantee (MBG), available for all Air, Rail and Surface shipments. This customer-centric initiative reflects TCIEXPRESS's steadfast commitment to excellence, offering customers an unparalleled combination of reliability and speed assurance. This innovative scheme not only sets a new standard in express delivery in India but also aims to enhance customer satisfaction with its remarkable blend of trust, speed, and convenience.
The MBG scheme offers guaranteed time-bound delivery of shipments via surface, rail and air, with an assured 100% refund of the basic freight charge if a shipment fails to deliver within the committed time frame, ensuring peace of mind for our valued customers.

  • Guaranteed on-time delivery
  • 100% basic freight refund on delayed deliveries
  • Applicable for Surface, Rail and Air shipments
  • Hassle-free booking & seamless claim settlement
  • Covering all metros across India

Terms & Conditions

  • Refund is applicable for the Dockets booked under the Money Back Guarantee Scheme only.
  • TCIEXPRESS Money Back Guarantee Scheme is available for Surface, Rail and Air transportation modes
  • Only paid bookings are allowed under the TCIEXPRESS Money Back Guarantee Scheme
  • Refund of the Basic Freight is applicable only in case the delivery is delayed than the Scheduled Delivery Date (As per system).
  • Minimum Freight in MBG for Surface & Rail should be Rs. 1,000.00 and for Air Rs. 2500.00.
  • Maximum Weight Per Package for Surface & Rail should be 100kg and for Air 35kg.
  • Money Back Guarantee scheme is available only in the selected Pin Codes. Please check the Pin Code eligibility for the MBG Scheme.
  • Cut off time for MBG booking in system for the day is 06.00 PM. MBG dockets booked after 06:00 PM will be considered as next date booking and TAT will be extended accordingly.
  • No Refund will be applicable in case of the delays due to Unavoidable circumstances like Natural Calamity, Extreme Weather conditions, Strikes, Road Blockages, political activities or administrative restrictions etc.
  • Refund is not applicable for delays or unsuccessful deliveries due to factors beyond its control such as inaccurate shipment details or wrong contact details, receiver-requested delays, unavailability, refusal to accept delivery, unpaid duties and taxes.
  • Customer must send the Refund Claim Request by Email within 7 days of the delivery at along with the docket details.
  • Refund will be processed within the 7 Business Days of the receipt of the claim.
  • Refund of the basic freight will be made to the respective bank account only through which the payment was made.
For more information on MBG bookings, reach out to us at, toll-free no. 1800-2000-977 or via WhatsApp at 7292003240 & 7292069822.

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