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Frequently Asked Questions
What should I do to book my consignment?
Which is the nearest branch to my place?
Who is BA?
What are the charges for your service?
What is the basis of booking?
What are Diplomat Charges?
How do I book an Air Cargo?
Paper Required For Air Cargo Pharama Shipment
A. All Pharama Products (NON DG - DECLARATION)
B.  Pharama Product Liquid and / or powder (MSDS form)
How to register a complaint?
What is the status of my consignment?
I have not received the full part of consingment?
What is a Docket?
What should I do to book my consignment?

 
To book a consignment you simply make a telephone call to the branch nearest to you. To find out the branch nearest to you, you can go to the link “Branch Network”. Our authorized person would visit you and book your consignment and give you the docket Number. He would carry your consignment to the nearest branch from where it would move for onward delivery.(For online booking you may visit link "Book my Consignment").
Which is the nearest branch to my place?  
To find out the branch nearest to you, Please refer the link "Branch Network".
Who is BA?  
BA is the term used for Business Associate. A Business Associate (BA) is a TCI XPS authorized person who does the booking and delivery of consignment at door steps of customer.
What are the charges for your service?
TCI XPS has two rate structures a) Surface , b) Air . According to customer's  needs they  may choose any of these. You may also choose from value added service offered by TCI XPS. For more details go to Tariff-Chart.
What is the basis of booking?  
You can book your consignments on following bases  : -
FOD :- Freight On Delivery (When you pay the freight at the time of delivery at destination)
COD :- Collection On Delivery (We collect the payment for your goods from the consignee in form of DD).
TBB :- To Be Billed (Credit Billing for contractual customers)
PAID :- Payment of Freight is collected from consignor while booking the material.
What are Diplomat Charges?  
For delivery at a destination,which is not included in Serviceable pin codes exclusive arrangements are made for delivery of material for such locations. These charges are called Diplomat charges.Alternatively these charges are also called ODA charge ie. Outside Delivery Area charges.
How do I book an Air Cargo?  
For a speedy delivery, you can book your consignment by Air Cargo. The booking system for air delivery is same as surface. You simply need to mention about the mode by which you want to send your material.
How to register a complaint?  
You can register your complaints to the controlling managers of your location (your booking station/ delivery station). You may register your complaint on-line, via Feed-back or alternately can call our toll free number 1800 2000 977. For more details refer to Contact Us Page.
What is the status of my consignment?
To track the exact status of your consignment you can visit our website www.tcixps.com or may contact nearest TCI XPS branch to you. You can even contact our regional offices or can call us at our toll free number 1800 2000 977
I have not received the full / part of consingment?
For any such query you can write to us in our feedback section on our website www.tcixps.com or may contact nearest TCI XPS branch to you. You can even contact our regional offices or can call us at our toll free number 1800 2000 977
What is a Docket?  
 When consigner has to send material through us , we issue a DWB to consigner after receiving material . This DWB contains details of consignor,consignee,booking,     destination,weight, value and frieght charges etc. The signature of consignor should always he made a DWB copy.